Poly 4872-71810-914 Elite Premier Support - 1 Year Service
Poly 4872-71810-914 Elite Premier Support - 1 Year Service
Poly 4872-71810-914
AUTHORIZED PARTNER
Authenticity Guarantee: Authorized partners are vetted by manufacturers to sell genuine products. This virtually eliminates the risk of purchasing counterfeit items, ensuring you get the quality and performance you expect.
Warranty and Support: Products purchased from authorized partners typically come with the full manufacturer's warranty. Additionally, should you encounter any issues, you're more likely to receive prompt and official support, including repairs, replacements, or troubleshooting assistance.
Access to Full Product Range: Authorized partners often have access to the entire product line of a manufacturer, including the latest models and even exclusive items that might not be available through unauthorized channels.
Expertise and Advice: Authorized sellers usually have a better understanding and training on the products they sell, providing customers with knowledgeable advice tailored to their needs. This can enhance the shopping experience, ensuring you find the best product for your requirements.
Software and Firmware Updates: For tech products, buying from an authorized partner ensures that your device is eligible for software and firmware updates directly from the manufacturer. These updates can improve performance, add features, and fix bugs.
Resale Value: Products purchased from authorized dealers often retain a higher resale value. The assurance of authenticity and transferable warranties can make them more attractive to future buyers.
Peace of Mind: Overall, buying from an authorized partner provides peace of mind, knowing that you're getting a genuine product, backed by full manufacturer support, without any of the risks associated with counterfeit or gray market items.
These benefits, combined, create a compelling argument for choosing authorized partners over unauthorized resellers, especially for high-value items or when product authenticity and after-sales support are critical considerations.
Product Key Features
- 24x7x4 Hour support for Poly Elite Premier Support
- Parts replacement and remote technical support included
- Access to reporting, analysis, and knowledge base
- Software updates and upgrades for enhanced performance
- On-site service for electronic and physical support
- 1-year service duration for extended coverage
- 4-hour response time for quick resolution
- Designed for Polycom RPCS1810 for RealPresence Clariti
- Supports up to 17 1080p30, 35 720p, or 70 SD calls
- Reliable and efficient support for uninterrupted communication
Products
Poly
4872-71810-914
Personalized and proactive support for your Polycom RealPresence solution
Your communications environments are becoming more interdependent as you unify your communications solutions. At the same time, business processes are shifting to rely more heavily on virtual collaboration tools. As a result, your unified communications (UC) environment is becoming more important -- in some cases, mission critical.
So it is key that the team supporting you is familiar with your unique environment and needs.
Instead of providing support for individual products, Polycom Elite Service delivers a holistic support strategy for optimizing the performance of your solution and increasing your return on investment. Elite Service is a proactive, high-touch service that helps you manage your Polycom environment around the world. It provides resources for managing your day-to-day technical requests. And, it keeps an eye on your Polycom investment.
Key benefits:
- You save time and money, by having direct access to an assigned Elite Business Relationship Manager and Remote Technical Support Engineer as well as prioritized access to Telephone Technical Support, 24 hours per day and seven days per week.
- You minimize the demand on your internal IT resources, by addressing your needs with expertise that's directly related to conferencing and collaboration.
- You minimize risk and impact, through monitoring, assessment, software upgrades and asset management.
- You maximize your return of investment, by increasing the user adoption of video solutions to enhance business process.
