Lenovo 5WS0D81118 Onsite Support (Add-On) - 3 Year Warranty

Lenovo 5WS0D81118 Onsite Support (Add-On) - 3 Year Warranty

Lenovo 5WS0D81118 Onsite Support (Add-On) - 3 Year Warranty

Lenovo 5WS0D81118

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Product Key Features

  • Brand Name: Lenovo
  • Manufacturer: Lenovo Group Limited
  • Product Type: Warranty
  • Service Name: Onsite Support (Add-On)
  • Manufacturer Part Number: 5WS0D81118
  • Provided Support: Repair, Parts Replacement
  • Service Duration: 3 Year
  • Service Location: On-site
  • Service Sub Type: Physical
  • Service Main Type: Maintenance
  • Service Characteristic: Parts & Labor
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  • Description
  • Tech Specs
  • Refund Policy

Lenovo 5WS0D81118

3 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

The Lenovo Onsite Support (Add-On) warranty covers repair and parts replacement for your device. If any issues arise, Lenovo technicians will come to your location to provide the necessary support.
The Lenovo Onsite Support (Add-On) warranty is valid for 3 years from the date of purchase. This extended coverage ensures that you can rely on Lenovo's support for an extended period.
On-site service eliminates the need to send your device away for repairs. Lenovo technicians will come directly to your location, saving you time and ensuring minimal disruption to your workflow.
The Lenovo Onsite Support (Add-On) warranty is specifically designed for select Lenovo products. Please check the compatibility of your device before purchasing the warranty.
If you encounter any issues covered by the warranty, simply contact Lenovo's customer support. They will guide you through the process of scheduling an on-site service visit and resolving the problem.
No, the Lenovo Onsite Support (Add-On) warranty is non-transferable. It is tied to the original purchaser and cannot be transferred to another individual or device.
In rare cases where on-site repair is not possible, Lenovo will arrange for the device to be transported to a service center. Rest assured that Lenovo will handle the logistics and ensure your device is repaired promptly.
No, the Lenovo Onsite Support (Add-On) warranty does not cover accidental damage. It is recommended to consider additional insurance or protection plans for coverage against accidental damage.
The Lenovo Onsite Support (Add-On) warranty must be purchased at the time of device purchase. It cannot be added or extended after the initial purchase. Be sure to include the warranty when placing your order.
The Lenovo Onsite Support (Add-On) warranty is valid within the country of purchase. If you require support while traveling internationally, it is recommended to check with Lenovo's customer support for available options.

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