Lenovo 5WS0A22852 Onsite Support (Add-On) - 4 Year Warranty

Lenovo 5WS0A22852 Onsite Support (Add-On) - 4 Year Warranty

Lenovo 5WS0A22852 Onsite Support (Add-On) - 4 Year Warranty

Lenovo 5WS0A22852

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Product Key Features

  • Brand Name: Lenovo
  • Manufacturer: Lenovo Group Limited
  • Product Type: Warranty
  • Service Name: Onsite Support (Add-On)
  • Manufacturer Part Number: 5WS0A22852
  • Provided Support: Repair, Parts Replacement
  • Service Duration: 4 Year
  • Service Location: On-site
  • Service Main Type: Maintenance
  • Service Characteristic: Parts & Labor
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  • Description
  • Tech Specs
  • Refund Policy

Lenovo 5WS0A22852

4 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

More from the Manufacturer

The Lenovo Onsite Support (Add-On) warranty covers repair and parts replacement for your Lenovo devices. It ensures that any issues with your device will be resolved promptly and conveniently.
The Lenovo Onsite Support (Add-On) warranty provides coverage for a duration of 4 years. This extended warranty period offers long-term protection and peace of mind for your devices.
The Lenovo Onsite Support (Add-On) warranty service is delivered directly to your location. Lenovo's expert technicians will come to you, saving you time and effort in getting your devices repaired.
The main advantage of the Lenovo Onsite Support (Add-On) warranty is the convenience it offers. With onsite repair and parts replacement, you don't have to worry about shipping your device or visiting a service center. Lenovo brings the service to you.
Absolutely! The Lenovo Onsite Support (Add-On) warranty is ideal for businesses of all sizes. It ensures minimal downtime and maximum productivity by providing quick and efficient repair services for your Lenovo devices.
Yes, you can purchase the Lenovo Onsite Support (Add-On) warranty for multiple devices. Simply select the desired quantity during the purchase process to extend the coverage to all your Lenovo devices.
Initiating a warranty service request with Lenovo is easy. Simply contact Lenovo's customer support team and provide them with the necessary details about your device and the issue you're experiencing. They will guide you through the process and arrange for the onsite service.
No, the Lenovo Onsite Support (Add-On) warranty is non-transferable. It is tied to the original purchaser and cannot be transferred to another person or entity.

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