Lenovo 5WS0A14078 Onsite Support (Add-On) - 2 Year Warranty

Lenovo 5WS0A14078 Onsite Support (Add-On) - 2 Year Warranty

Lenovo 5WS0A14078 Onsite Support (Add-On) - 2 Year Warranty

Lenovo 5WS0A14078

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Product Key Features

  • Brand Name: Lenovo
  • Manufacturer: Lenovo Group Limited
  • Product Type: Warranty
  • Service Name: Onsite Support (Add-On)
  • Manufacturer Part Number: 5WS0A14078
  • Provided Support: Repair, Parts Replacement
  • Service Duration: 2 Year
  • Service Location: On-site
  • Service Main Type: Maintenance
  • Service Characteristic: Parts & Labor
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  • Description
  • Tech Specs
  • Refund Policy

Lenovo 5WS0A14078

2 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

More from the Manufacturer

The Lenovo Onsite Support (Add-On) warranty covers repair and parts replacement for your Lenovo devices. If any issues arise, Lenovo's expert technicians will come to your location to provide the necessary support.
The Lenovo Onsite Support (Add-On) warranty is valid for 2 years from the date of purchase. During this period, you can rely on Lenovo's dedicated service to keep your devices in optimal condition.
The Lenovo Onsite Support (Add-On) warranty service is conducted directly at your location. Lenovo's technicians will come to you, saving you the hassle of sending your devices for repair.
The main advantage of the Lenovo Onsite Support (Add-On) warranty is the convenience it offers. With onsite support, you don't have to worry about shipping your devices or visiting a service center. Lenovo's experts will come to you, ensuring a seamless and hassle-free experience.
Absolutely! Lenovo's technicians are highly trained and experienced in handling Lenovo devices. They have the expertise to diagnose and resolve issues efficiently, ensuring that your devices are repaired to the highest standards.
Yes, the Lenovo Onsite Support (Add-On) warranty is an excellent choice for businesses. It provides comprehensive support for your Lenovo devices, minimizing downtime and maximizing productivity. With onsite service, your employees can focus on their work while Lenovo takes care of any maintenance or repairs needed.
To initiate a warranty claim with Lenovo, simply contact their customer support team. They will guide you through the process and arrange for a technician to visit your location. Lenovo strives to make the warranty claim process as smooth and efficient as possible.
Yes, the Lenovo Onsite Support (Add-On) warranty can be purchased separately. It is designed to provide additional coverage and peace of mind for your Lenovo devices. Contact Lenovo or your authorized reseller to inquire about purchasing this warranty for your specific device.
No, the Lenovo Onsite Support (Add-On) warranty does not cover accidental damage. It is specifically designed to address issues related to normal wear and tear, defects, and malfunctions. For accidental damage coverage, you may consider other warranty options or insurance plans offered by Lenovo or third-party providers.
No, the Lenovo Onsite Support (Add-On) warranty is non-transferable. It is tied to the original purchaser and cannot be transferred to another person or device. The warranty coverage remains valid as long as the original purchaser owns the device.
The availability of the Lenovo Onsite Support (Add-On) warranty may vary by region. It is recommended to check with Lenovo or your authorized reseller regarding the availability of this warranty in your specific location. Lenovo offers comprehensive support options globally, but specific terms and conditions may apply depending on the region.
The Lenovo Onsite Support (Add-On) warranty cannot be extended after it expires. It is important to consider the duration of the warranty at the time of purchase and evaluate whether additional coverage or renewal options are available. Lenovo may offer other warranty plans or service contracts that can provide continued support for your devices beyond the initial warranty period.

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