HPE HS7U4E 5Y TC Ess DL360 Gen10 SVC, ProLiant DL360 Gen10 5 Year Tech Care Essential Hardware Only Support

HPE HS7U4E 5Y TC Ess DL360 Gen10 SVC, ProLiant DL360 Gen10 5 Year Tech Care Essential Hardware Only Support

HPE HS7U4E 5Y TC Ess DL360 Gen10 SVC, ProLiant DL360 Gen10 5 Year Tech Care Essential Hardware Only Support

HPE HS7U4E

$3,129.49 $5,924.00 Save $2,794.51
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Product Key Features

  • 5 Year Tech Care Essential Hardware Only Support for HPE DL360 Gen10
  • Remote Diagnosis, Parts Replacement, Repair, Phone Support, New Releases Update, Web Knowledge Base Access included
  • 24x7x4 Hour Service Description for round-the-clock support
  • 4 Hour Service Response Time for quick resolution of issues
  • On-site Service Location for convenience
  • Parts & Labor Service Characteristic for comprehensive coverage
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HPE

HS7U4E

Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility."

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

FAQ
The HPE 5-Year Tech Care Essential Hardware Support includes remote diagnosis, parts replacement, repair, phone support, new releases updates, and web knowledge base access. It provides comprehensive coverage for your ProLiant DL360 Gen10 server.
HPE guarantees a 4-hour response time for the Tech Care Essential Hardware Support. This means that a technician will be available to assist you within 4 hours of reporting an issue.
Yes, the HPE 5-Year Tech Care Essential Hardware Support provides 24x7x4 hour coverage. You can reach out for assistance at any time, including weekends and holidays.
Yes, the Tech Care Essential Hardware Support includes on-site support. If necessary, a technician will be dispatched to your location to diagnose and resolve any hardware issues with your ProLiant DL360 Gen10 server.
Yes, the Tech Care Essential Hardware Support includes new releases updates. HPE will ensure that your ProLiant DL360 Gen10 server is up to date with the latest software releases and patches for optimal performance and security.

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