HP


UD798E


HP Hardware Support Offsite Return Services offer high-quality return to HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers service levels with different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UD798E

Brand Name

HP

Service Name

Care Pack Hardware Support

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Provided Support

Parts Replacement
Remote Diagnosis
Repair
Phone Support

Service Location

Carry-in

Service Duration

4 Year

Product Supported

<p>HP Thin Client Server</p>

FAQs

What does the HP Care Pack Hardware Support include?
The HP Care Pack Hardware Support provides parts replacement, remote diagnosis, repair, and phone support for your HP Thin Client Server. It ensures that your hardware is well-maintained and supported throughout the 4-year service duration.
Where does the service take place?
The service is carry-in, meaning you can bring your HP Thin Client Server to an authorized service center for assistance. This allows for efficient and convenient support for your hardware.
Is the HP Care Pack Hardware Support suitable for non-technical users?
Absolutely! The HP Care Pack Hardware Support is designed to provide comprehensive maintenance and support for your HP Thin Client Server, regardless of your technical expertise. You can rely on HP's expertise to keep your hardware running smoothly without needing extensive technical knowledge.
How long does the service last?
The HP Care Pack Hardware Support provides coverage for a duration of 4 years. This ensures that your HP Thin Client Server is protected and supported for an extended period, giving you peace of mind.
Can I rely on HP's support for any issues with my HP Thin Client Server?
Yes, the HP Care Pack Hardware Support includes phone support, allowing you to reach out to HP's knowledgeable support team for assistance with any issues or concerns you may have. They will guide you through troubleshooting steps and provide solutions to ensure the optimal performance of your hardware.

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