HP


UC279E


Overview

When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service with Accidental Damage Protection, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next business day, help is there when you need it-so you can get back to work.

Features

In-person repairs, parts and service will arrive at your door the very next business day. Our experts are on the job nine hours a day, five days a week.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

UC279E

Brand Name

HP

Service Name

Care Pack Hardware Support with Accidental Damage Protection

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Service Details

<p><b>Next business day onsite response:</b><br> For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.</p>

Provided Support

Repair
Accidental Damage Protection
Parts Replacement

Service Availability

9 x 5

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

  • HP Elite x2 1012 G1 Tablet with Travel Keyboard
  • HP Elite x2 1012 G2 Tablet
  • HP EliteBook 1030 G1 Notebook PC
  • HP EliteBook 1040 G3 Notebook PC
  • HP EliteBook 1040 G4 Notebook PC
  • HP EliteBook 725 G3 Notebook PC
  • HP EliteBook 725 G4 Notebook PC
  • HP EliteBook 745 G3 Notebook PC
  • HP EliteBook 745 G4 Notebook PC
  • HP EliteBook 755 G3 Notebook PC
  • HP EliteBook 755 G4 Notebook PC
  • HP EliteBook 820 G3 Notebook PC
  • HP EliteBook 820 G4 Notebook PC
  • HP EliteBook 830 G5 Notebook PC
  • HP EliteBook 840 G3 Notebook PC
  • HP EliteBook 1040 G4 Notebook PC

FAQs

What is the response time for this service?
The response time for this service is next business day, ensuring that an authorized HP Services representative will arrive at your site promptly to address any hardware issues.
Does this service cover accidental damage?
Yes, this service includes accidental damage protection, so you can have peace of mind knowing that your covered devices are protected against accidental damage.
Which HP products are supported by this service?
This service supports a wide range of HP products, including the HP Elite x2 1012 G1 Tablet, HP Elite x2 1012 G2 Tablet, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 725 G3 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, and HP EliteBook 840 G3 Notebook PC.
What does the service cover in terms of repairs?
This service covers all required parts and materials for repairing or replacing components or entire units as necessary to restore your covered hardware to operational condition.
Is this service available during weekends?
This service is available 9 hours a day, 5 days a week (9x5), excluding weekends.

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