HP


U8LL4E


Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more. This service is limited to one claim.

Benefits

Enjoy door-to-door service: HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.

Reduce your costs: For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.

Get high-quality support: HP's expert technicians have the tools and resources to repair your equipment properly.

Protect against accidents: Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more. Service is limited to one claim.

Features

Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3-5 business day offsite repair
Prepaid return shipment
Accidental Damage Protection

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U8LL4E

Brand Name

HP

Service Name

Care Pack

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Physical
Electronic

Service Characteristic

Parts & Labor

Service Description

9x5x7 Business Day

Provided Support

Repair
Remote Diagnosis
Accidental Damage Protection
Phone Support
Parts Replacement
Pick-up & Return

Service Response Time

7 Business Day - Repair

Service Location

Service Depot

Service Duration

3 Year

Product Supported

  • HP Probook 440 Series
  • HP ProBook 445/470 Series
  • HP ProBook 430/450/455 Series
  • HP ProBook 11 Education Edition NB/X360
  • HP Pro x360 310/330/350 Series
  • HP Pavilion 14 Series

FAQs

What services are included in the HP Care Pack - 3 Year Warranty?
The HP Care Pack - 3 Year Warranty includes repair, remote diagnosis, accidental damage protection, phone support, parts replacement, and pick-up & return services. It provides comprehensive coverage for your HP laptop.
What is the service duration of the HP Care Pack - 3 Year Warranty?
The HP Care Pack - 3 Year Warranty provides coverage for 3 years, ensuring your device is protected for an extended period.
What is the service response time for repairs?
The service response time for repairs is 7 business days. Your device will be repaired within this timeframe to minimize downtime.
Where does the service take place?
The service takes place at a service depot. You can send your device to the designated depot for repairs and other services covered by the warranty.
Does the warranty cover both physical and electronic issues?
Yes, the HP Care Pack - 3 Year Warranty covers both physical and electronic issues. Whether your device requires physical repairs or remote diagnosis, the warranty has you covered.

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