HP


U67FFPE


Basic Support Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We'll ship replacement parts the next business day to your specified location it - before you even return the defective parts to HP.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U67FFPE

Brand Name

HP

Service Name

Care Pack Basic Service Plan Hardware Support with DMR - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Exchange

Service Characteristic

Parts

Service Description

9x5xNext Business Day

Provided Support

Defective Media Retention
Phone Support
Hardware Support
Remote Diagnosis
Parts Replacement

Service Response Time

Next Business Day - Parts Replacement

Service Duration

1 Year

FAQs

What is included in the HP Care Pack Basic Service Plan?
The HP Care Pack Basic Service Plan includes phone support, remote diagnosis, hardware support, parts replacement, and defective media retention.
How long does the HP Care Pack Basic Service Plan last?
The HP Care Pack Basic Service Plan provides coverage for 1 year.
What is the response time for the HP Care Pack Basic Service Plan?
The HP Care Pack Basic Service Plan offers next business day response time for parts replacement.
What is defective media retention?
Defective media retention ensures that any defective media, such as hard drives, will be retained by the customer for security purposes.
Can I extend the warranty after the HP Care Pack Basic Service Plan expires?
Yes, you can extend the warranty by purchasing additional HP Care Pack services.

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