HP


U23CGE


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

HP Active Care with Accidental Damage Protection (ADP)
HP Active Care with Defective Media Retention (DMR)
HP Active Care with Travel Coverage

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U23CGE

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Travel Expense Coverage
Remote Diagnosis
Parts Replacement
Repair
Phone Support
Accidental Damage Protection
Web Knowledge Base Access
New Releases Update
Defective Media Retention

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

4 Year

Product Supported

<p> HP ProBook 4xx Series 1/1/0 Warranty</p>

FAQs

What does the HP Care Pack Active Care Hardware Support include?
The HP Care Pack Active Care Hardware Support includes travel expense coverage, remote diagnosis, parts replacement, repair, phone support, accidental damage protection, web knowledge base access, new releases update, and defective media retention.
How long is the service duration for the HP Care Pack Active Care Hardware Support?
The service duration for the HP Care Pack Active Care Hardware Support is 4 years.
What products are supported by the HP Care Pack Active Care Hardware Support?
The HP Care Pack Active Care Hardware Support is specifically designed for the HP ProBook 4xx Series with 1/1/0 warranty.
What is the service response time for the HP Care Pack Active Care Hardware Support?
The service response time for the HP Care Pack Active Care Hardware Support is next business day for both parts and labor.
What are the main benefits of the HP Care Pack Active Care Hardware Support?
The main benefits of the HP Care Pack Active Care Hardware Support include comprehensive protection for your HP ProBook 4xx Series, expert support from HP, reliable next business day service, and coverage for accidental damage, defective media retention, and travel expenses.

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