HP


U23C6E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

HP Active Care with Accidental Damage Protection (ADP)
HP Active Care with Defective Media Retention (DMR)
HP Active Care with Travel Coverage

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U23C6E

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Travel Expense Coverage
Remote Diagnosis
Parts Replacement
Repair
Phone Support
Accidental Damage Protection
Web Knowledge Base Access
New Releases Update
Defective Media Retention

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

5 Year

Product Supported

<p>HP EliteBook 7xx/8xx Series 3/3/0 Warranty</p>

FAQs

What does the HP Care Pack Active Care Hardware Support include?
The HP Care Pack Active Care Hardware Support includes on-site maintenance, next business day parts and labor response time, remote diagnosis, phone support, and web knowledge base access. It also provides travel expense coverage, accidental damage protection, and defective media retention.
Is this warranty compatible with the HP EliteBook 7xx/8xx Series laptops?
Yes, the HP Care Pack Active Care Hardware Support is specifically designed for the HP EliteBook 7xx/8xx Series laptops, ensuring comprehensive protection and support for these models.
What is the duration of this extended warranty?
This extended warranty provides coverage for a period of 5 years, giving you peace of mind and long-term protection for your HP EliteBook 7xx/8xx Series laptop.
Does the warranty cover accidental damage?
Yes, the HP Care Pack Active Care Hardware Support includes accidental damage protection, ensuring that your laptop is covered in case of accidental drops, spills, or other mishaps.
What is defective media retention?
Defective media retention means that in the event of a hard drive failure, you can keep your old drive to ensure the security of your data, while HP replaces the defective drive with a new one.

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