HP


U23C5E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

HP Active Care with Accidental Damage Protection (ADP)
HP Active Care with Defective Media Retention (DMR)
HP Active Care with Travel Coverage

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U23C5E

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support with Accidental Damage Protection, Defective Media Retention and Travel Coverage - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Travel Expense Coverage
Remote Diagnosis
Parts Replacement
Repair
Phone Support
Accidental Damage Protection
Web Knowledge Base Access
New Releases Update
Defective Media Retention

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

4 Year

Product Supported

HP EliteBook 7xx/8xx Series 3/3/0 Warranty

FAQs

What does the HP Care Pack Active Care Hardware Support cover?
The HP Care Pack Active Care Hardware Support provides comprehensive coverage for your HP EliteBook 7xx/8xx Series 3/3/0, including on-site maintenance, next business day response time, and protection against accidental damage, defective media retention, and travel expenses.
How long does the warranty last?
The HP Care Pack Active Care Hardware Support offers a 4-year extended warranty, ensuring long-term protection and peace of mind for your device.
What is included in the next business day response time?
With the next business day response time, you can expect prompt assistance and parts replacement for your HP EliteBook 7xx/8xx Series 3/3/0, minimizing downtime and ensuring uninterrupted productivity.
Can I access support remotely?
Yes, the HP Care Pack Active Care Hardware Support includes remote diagnosis and phone support, allowing you to receive expert assistance without the need for on-site visits.
What is defective media retention?
Defective media retention ensures that any faulty media, such as hard drives or SSDs, will be retained by HP during the repair process, protecting your data and ensuring its confidentiality.

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