HP


U18HTE


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Accidental Damage Protection (ADP)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U18HTE

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support With Accidental Damage Protection - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Provided Support

Parts Replacement
Accidental Damage Protection
Repair
Phone Support

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

4 Year

Product Supported

HP :

  • ProDesk/ ProOne 4xx G7+ Series 1/1/1 wty
  • ProDesk/ ProOne 4xx Series 1/1/1 wty

FAQs

What does the HP Care Pack Active Care Hardware Support include?
The HP Care Pack Active Care Hardware Support includes parts replacement, accidental damage protection, repair services, and phone support for a duration of 4 years.
What devices are supported by the HP Care Pack Active Care Hardware Support?
The HP Care Pack Active Care Hardware Support is compatible with HP ProDesk/ProOne 4xx G7+ Series 1/1/1 wty and ProDesk/ProOne 4xx Series 1/1/1 wty.
What is the response time for the HP Care Pack Active Care Hardware Support?
The HP Care Pack Active Care Hardware Support offers next business day response time for parts and labor.
Can I extend the warranty for my HP device with the HP Care Pack Active Care Hardware Support?
Yes, the HP Care Pack Active Care Hardware Support provides extended warranty coverage for a duration of 4 years.
Is on-site service included with the HP Care Pack Active Care Hardware Support?
Yes, the HP Care Pack Active Care Hardware Support includes on-site service for added convenience.

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