HP


U17YQE


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Defective Media Retention (DMR)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17YQE

Brand Name

HP

Service Name

Care Pack Active Care Service Hardware Support with Defective Media Retention

Product Type

Warranty

Service Information
Service Main Type

Technical

Provided Support

Phone Support
Hardware Support
Defective Media Retention

Service Response Time

Next Business Day - Hardware Support

Service Location

On-site

Service Duration

4 Year

Product Supported

<p>HP EliteBook 7xx/8xx Series 3/3/0 Warranty</p>

FAQs

What does the HP Care Pack Active Care Service include?
The HP Care Pack Active Care Service provides comprehensive hardware support and defective media retention for your HP EliteBook 7xx/8xx Series 3/3/0. It covers phone support, on-site hardware support, and ensures that any defective media is retained for security purposes.
How long does the warranty coverage last?
The HP Care Pack Active Care Service offers a 4-year warranty, providing you with long-term coverage and peace of mind for your HP EliteBook 7xx/8xx Series 3/3/0.
What is the response time for hardware support?
With the HP Care Pack Active Care Service, you can expect next business day response time for any hardware issues with your HP EliteBook 7xx/8xx Series 3/3/0. This ensures minimal downtime and keeps your business running smoothly.
Is on-site service included?
Yes, the HP Care Pack Active Care Service includes on-site hardware support. This means that if any issues arise with your HP EliteBook 7xx/8xx Series 3/3/0, a technician will come to your location to provide assistance and resolve the problem.
What is defective media retention?
Defective media retention is a service included in the HP Care Pack Active Care Service. It ensures that any defective media, such as hard drives or storage devices, is retained for security purposes, preventing unauthorized access to your data.

Didn’t find your answer?

Don't hestitate to contact us