HP


U17Y7E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Accidental Damage Protection (ADP)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17Y7E

Brand Name

HP

Service Name

Care Pack Active Care Service with Accidental Damage Protection - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Phone Support
Parts Replacement
Repair
Accidental Damage Protection

Service Response Time

Next Business Day - Parts and Labor

Service Location

On-site

Service Duration

4 Year

Product Supported

  • HP EliteBook 735 G5, 745 G5, 745 G6, 755 G5, 820 G3, 830 G5, 830 G6, 830 G7, 840 G3, 840 G5, 840 G6, 850 G3, 850 G5
  • HP EliteBook x360 830 G5, 830 G7

FAQs

What devices are supported by the HP Care Pack Active Care Service?
The HP Care Pack Active Care Service supports various HP EliteBook models, including the 735 G5, 745 G5, 745 G6, 755 G5, 820 G3, 830 G5, 830 G6, 830 G7, 840 G3, 840 G5, 840 G6, 850 G3, and 850 G5. It also supports the HP EliteBook x360 830 G5 and 830 G7.
What does the HP Care Pack Active Care Service include?
The HP Care Pack Active Care Service includes phone support, parts replacement, repair, and accidental damage protection. It provides 9x5xNext Business Day service, ensuring prompt assistance for your HP device.
How long is the duration of the HP Care Pack Active Care Service?
The HP Care Pack Active Care Service provides coverage for a duration of 4 years, giving you extended warranty protection for your HP device.
What is the response time for the HP Care Pack Active Care Service?
The HP Care Pack Active Care Service offers next business day response time for both parts and labor. This ensures that any necessary repairs or replacements are carried out promptly.
Can I rely on the HP Care Pack Active Care Service for parts and labor?
Yes, the HP Care Pack Active Care Service covers both parts and labor, providing comprehensive support for your HP device. You can trust that any necessary repairs or replacements will be taken care of.

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