HP


U17X3E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Accidental Damage Protection (ADP)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17X3E

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support With Accidental Damage Protection

Product Type

Service

Service Information
Service Main Type

Technical

Provided Support

Accidental Damage Protection
Hardware Support

Service Response Time

Next Business Day - Hardware Support

Service Location

On-site

Service Duration

5 Year

Product Supported

  • HP Elite x2/x210xx Tablet 3/3/0 Warranty
  • HP Elite Dragonfly 3/3/0 Warranty
  • HP Elitebook 1xxx 3/3/0 Warranty

FAQs

What does the HP Care Pack Active Care Hardware Support With Accidental Damage Protection cover?
This service covers accidental damage and provides hardware support for your HP devices. It ensures that your devices are protected and any accidental damage is taken care of.
How long does the HP Care Pack Active Care Hardware Support With Accidental Damage Protection last?
The service duration is 5 years, giving you long-term coverage and peace of mind for your HP devices.
What is the response time for hardware support?
The service offers next business day response time for hardware support. This means that any issues with your devices will be addressed promptly, minimizing downtime.
Which HP devices are supported by this service?
This service supports HP Elite x2/x210xx Tablet with 3/3/0 warranty, HP Elite Dragonfly with 3/3/0 warranty, and HP Elitebook 1xxx with 3/3/0 warranty. It ensures that these devices are protected and well-maintained throughout their warranty period.
Is on-site service included in the HP Care Pack Active Care Hardware Support With Accidental Damage Protection?
Yes, this service provides on-site support, meaning that a technician will come to your location to provide assistance and resolve any hardware issues with your HP devices.

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