HP


U17X1E


Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Benefits

Fast response times: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee's HP device, IT can more quickly identify needed repairs and make replacements.

Features

HP Active Care with Accidental Damage Protection (ADP)

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U17X1E

Brand Name

HP

Service Name

Care Pack Active Care Hardware Support With Accidental Damage Protection - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Provided Support

Accidental Damage Protection
Phone Support
Repair
Parts Replacement

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

HP Notebook:

  • Elite x2/x210xx 3/3/3 warranty
  • Elite Dragonfly 3/3/3 warranty
  • Elitebook 1xxx 3/3/3 warranty

FAQs

What does the HP Care Pack Active Care Hardware Support With Accidental Damage Protection cover?
The HP Care Pack Active Care Hardware Support With Accidental Damage Protection provides coverage for accidental damage, phone support, on-site repair, and parts replacement for your HP notebook.
How long does the warranty last?
This extended warranty lasts for 3 years, giving you peace of mind and protection for an extended period.
What is the response time for on-site repair?
The on-site repair service has a next business day response time, ensuring that your device will be repaired promptly.
Which HP notebooks are supported by this warranty?
This warranty supports HP notebooks such as the Elite x2/x210xx with a 3/3/3 warranty, Elite Dragonfly with a 3/3/3 warranty, and Elitebook 1xxx with a 3/3/3 warranty.
Can I rely on the HP Care Pack Active Care Hardware Support for all my maintenance needs?
Yes, this service provides comprehensive maintenance support, including parts and labor, to keep your HP notebook in optimal condition.

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