HP


U02CGE


Overview

Access to reliable support is just as important when you're travelling as when you're in the office - maybe even more so. With HP Next Business Day Onsite Hardware Support for Travelers with Defective Media Retention, you can depend on convenient next-business-day onsite response time in many countries around the world. When dealing with defective storage media, you maintain control of your sensitive data.

Benefits

Support around the world: In most places work takes you, chances are we'll be there too, with onsite support available in more than 80 countries across the globe.

Onsite support, where you are: When hardware issues require in-person support, HP is there - even when you're far from home. We'll be there the next business day to get you up and running and back to business.

Support you can count on: Know that your hardware will be good as new as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Stay in control of your data: You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.

Features

Global service where you travel
Remote problem diagnosis and support
We'll provide the parts
Standard hours where you are
In-person and Onsite
Defective Media Retention

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U02CGE

Brand Name

HP

Service Name

Care Pack Hardware Support for Travelers with Defective Media Retention - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Defective Media Retention
Repair
Parts Replacement
Phone Support
Remote Diagnosis
Travel Expense Coverage

Service Response Time

Next Business Day - Parts & Labor

Service Location

On-site

Service Duration

3 Year

Product Supported

HP ZBook Mobile WKS G7+ 3/3/3 Warranty

FAQs

What does the HP Care Pack Hardware Support for Travelers cover?
The HP Care Pack Hardware Support for Travelers provides coverage for repair, parts replacement, phone support, remote diagnosis, and travel expense coverage for your HP ZBook Mobile WKS G7+ laptop.
How long does the warranty last?
The warranty lasts for 3 years, giving you extended protection and peace of mind.
What is defective media retention?
Defective media retention ensures that any faulty media, such as hard drives or SSDs, will be retained by HP during the repair process, protecting your data and ensuring its security.
What is the response time for service?
The HP Care Pack Hardware Support for Travelers offers next business day service, providing prompt assistance to minimize downtime and keep you productive.
Can I rely on phone support for technical assistance?
Absolutely! The HP Care Pack Hardware Support for Travelers includes phone support, allowing you to reach out to knowledgeable experts for technical assistance and troubleshooting.

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