Extreme Networks 98004-H35296 ExtremeWorks Premier Advanced Hardware Replacement (AHR) - Extended Service
Extreme Networks 98004-H35296 ExtremeWorks Premier Advanc...
Extreme Networks 98004-H35296 ExtremeWorks Premier Advanced Hardware Replacement (AHR) - Extended Service
Extreme Networks 98004-H35296
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Product Key Features
- Brand Name: Extreme Networks
- Service Type: ExtremeWorks Premier Advanced Hardware Replacement (AHR)
- Service Duration: 1 Year / 4 Incident
- Service Location: Service Depot
- Service Response Time: 15 Minute Phone Support Priority 1
$6,834.49
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Extreme Networks
98004-H35296
Premier Support from Extreme Networks, is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks AHR Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part for arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Extreme Networks AHR Services offerings provide technical support, update and/or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, services offerings cover the replacement part for arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
FAQ
The service includes software updates, diagnosis, parts replacement, phone support, network analysis, new releases update, web support, training, software upgrade, and escalation management.