Extreme Networks 97507-7720-32C-AC-R ExtremeWorks Managed Services ResponsePLUS - AHR 4HR AHR 7720-32C-AC-R 1 YEAR
Extreme Networks 97507-7720-32C-AC-R ExtremeWorks Managed...
Extreme Networks 97507-7720-32C-AC-R ExtremeWorks Managed Services ResponsePLUS - AHR 4HR AHR 7720-32C-AC-R 1 YEAR
Extreme Networks 97507-7720-32C-AC-R
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Product Key Features
- Extreme Networks EW RESPONSEPLS 4HR AHR 7720-32C-AC-R 1 YEAR
- 24x7x4 Hour service response time
- Advanced hardware replacement
- Email, phone, and remote support
- Parts replacement included
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Extreme Networks
97507-7720-32C-AC-R
ExtremeWorks Managed Services ResponsePLUS - AHR offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. In addition customers are entitled to the Extreme Networks Managed Services Gateway for real time access to network health, performance and security issues, saved configurations, an inventory database, and standardized network reports. A designated managed services account manager will be assigned and scheduled review sessions held. The ExtremeWorks Managed Services ResponsePLUS - AHR service is designed to identify potentially critical network situations and take actions before they become business disruptions.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for parts replacement, apply configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Operations Center ("NOC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Network and device events are detected and collected via the remote monitoring process are evaluated, correlated and presented to a team of Network Operations Center (NOC) support engineers who are specifically assigned to evaluate and take action to restore normal service operations. (Installing Operational Software update or upgrade, arranging for parts replacement, apply configuration setting, etc.)
Extreme Networks service offerings further grant Customers telephone and web access to Extreme Networks Network Operations Center ("NOC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
FAQ
The service includes 24x7x4 hour advanced parts replacement, email and phone support, remote monitoring, and new releases updates for your Extreme Networks 7720-32C-AC-R device.