Avaya 347929 Support Advantage Preferred - 3 Year Service, 24x7 Phone Support
Avaya 347929 Support Advantage Preferred - 3 Year Service, 24x7 Phone Support
Avaya 347929
Product Key Features
- Support Advantage Preferred service for Avaya products
- 3-year service duration for long-term support and assistance
- Access to a web knowledge base for easy troubleshooting and information
- Regular updates on new releases to keep your Avaya products up to date
- Remote monitoring to ensure optimal performance and identify any issues
- Remote diagnosis for quick and efficient problem-solving
- Phone support for direct assistance from Avaya experts
- Specifically designed for Avaya Call Management System IEX History software
- Locally installed installation type for easy access and control
- Annual fee licensing details for cost-effective management
Products
Avaya
347929
Support Advantage Preferred includes all the Essential features, but it also adds the following to protect your technology investment and optimize performance of your Avaya solutions:
Avaya EXPERT? Systems- alarm monitoring and proactive issue resolution up to five times faster than if the service request was manually generated. And we don't stop there. Avaya Expert Systems automatically identifies issues and steps that the customer can take to avoid future outages.
Avaya Diagnostic Server with SLA Mon™ technology-unprecedented network visibility with advanced, client-controllable, diagnostic tools that speed diagnosis while lowering costs without additional equipment.
Proactive alert of network issues (PSTN and IP)-fast automatic alarm notification and initiation of automated problem diagnosis and resolution.
Response service-level objective of 15 minutes via the Web, which is twice as fast as our nearest competitor when it comes to the highest-severity requests.
Global license portability for simple and automated movement of licenses around the world.
Increased security and ease of managing authentication policies through Avaya SAL Policy Server.
