Product details

General Information
Manufacturer

Schneider Electric SA

Manufacturer Part Number

W1YONSITENBD-AC-02

Brand Name

APC by Schneider Electric

Service Name

Monitoring & Dispatch Support

Product Type

Service

Service Information
Service Main Type

Technical

Service Response Time

Next Business Day

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>APC UPS Network Management Card (NMC)</p>

FAQs

What is APC Monitoring & Dispatch Support service?
APC Monitoring & Dispatch Support is a comprehensive technical service package for APC UPS Network Management Card (NMC) systems. This 1-year service provides continuous monitoring, proactive maintenance, and expert on-site support from Schneider Electric professionals. The service ensures optimal performance of your UPS network through regular monitoring and rapid response to potential issues.
What is the response time for on-site support?
The service guarantees Next Business Day (NBD) on-site response time. This means that if an issue requires physical presence, a qualified APC technical representative will be at your location by the next business day to address and resolve the problem, minimizing potential downtime for your critical equipment.
Which products does this service support?
This service specifically supports the APC UPS Network Management Card (NMC). The NMC is a critical component that enables network management and monitoring capabilities for APC UPS systems, and this service ensures its optimal functionality through dedicated support and monitoring.
What is included in the monitoring service?
The monitoring service includes continuous surveillance of your APC UPS Network Management Card performance, proactive maintenance checks, and immediate alert responses. The service provides expert oversight to identify potential issues before they become problems, ensuring the reliability of your power management system.
Who provides the service and what are their qualifications?
The service is provided by APC by Schneider Electric, a leading global brand in power management solutions. Support is delivered by qualified Schneider Electric technical professionals who are specifically trained in APC UPS systems and Network Management Card maintenance and troubleshooting.

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