HPE


HY7T8E


Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Benefits

  • Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
  • Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.


Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HY7T8E

Brand Name

HPE

Service Name

Pointnext Tech Care Essential Service - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Visual Remote Guidance
Parts Replacement
Repair
Knowledge Base Access
Remote Diagnosis
New Releases Update
Web Support
Phone Support

Service Response Time

4 Hour - Parts & labor

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HPE Brocade 16Gb FC Pwr Pk + Mod for Synergy </p>

FAQs

What does the HPE Pointnext Tech Care Essential Service include?
The service includes visual remote guidance, parts replacement, repair, knowledge base access, remote diagnosis, new releases update, web support, and phone support.
How long is the service duration?
The HPE Pointnext Tech Care Essential Service provides 3 years of comprehensive support.
Where is the service provided?
This service is provided on-site, ensuring convenient and efficient support for your HPE Brocade 16Gb FC Pwr Pk + Mod for Synergy.
What is the service response time?
The service response time is 4 hours for both parts and labor, ensuring quick resolution and minimal downtime.
What is the main benefit of this service?
With the HPE Pointnext Tech Care Essential Service, you can rely on timely support, expert guidance, and reliable parts replacement to ensure uninterrupted performance for your HPE Brocade 16Gb FC Pwr Pk + Mod for Synergy.

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