HPE


HY3U3E


The HPE Pointnext Tech Care Essential - Extended Service is the ultimate solution for ensuring the smooth operation of your HPE E7Y64A and E7Y64AR products. With a 3-year service duration, this maintenance service provides you with round-the-clock support and a 4-hour service response time, guaranteeing quick resolution and minimizing any potential downtime. Our on-site service ensures that a qualified technician will be dispatched to your location, saving you time and effort. With access to our extensive Knowledge Base, you can find answers to common issues and troubleshoot problems on your own. In case of hardware failure, our Parts Replacement and Repair service will ensure that your equipment is up and running in no time. Our Phone and Web Support channels are always available to provide you with expert assistance and guidance. Stay ahead of the curve with our New Releases Update service, which keeps you informed about the latest technology advancements. With Remote Diagnosis, our technicians can quickly identify and diagnose issues remotely, saving you valuable time. And with Visual Remote Guidance, we can guide you step-by-step through troubleshooting procedures, ensuring a smooth resolution. Trust HPE Pointnext Tech Care Essential - Extended Service to keep your HPE products running at their best, so you can focus on what matters most - your business.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HY3U3E

Brand Name

HPE

Service Name

Pointnext Tech Care Essential - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

3 Year

Product Supported

HPE E7Y64A, E7Y64AR

FAQs

What is included in the HPE Pointnext Tech Care Essential - Extended Service?
The HPE Pointnext Tech Care Essential - Extended Service provides comprehensive support and maintenance for your HPE E7Y64A and E7Y64AR products. It includes 24x7x4 hour support, knowledge base access, parts replacement, repair, phone and web support, new releases updates, remote diagnosis, and visual remote guidance.
How long does the service last?
The HPE Pointnext Tech Care Essential - Extended Service has a duration of 3 years, ensuring long-term support and maintenance for your HPE E7Y64A and E7Y64AR products.
What is the response time for parts and labor?
The service offers a 4-hour response time for parts and labor, ensuring quick resolution and minimizing downtime for your HPE E7Y64A and E7Y64AR products.
Can I access the knowledge base for troubleshooting and self-help?
Yes, the HPE Pointnext Tech Care Essential - Extended Service provides knowledge base access, allowing you to find solutions and troubleshoot common issues on your own.
Is on-site support included?
Yes, the service includes on-site support, ensuring that a qualified technician will be dispatched to your location for repairs and maintenance of your HPE E7Y64A and E7Y64AR products.

Didn’t find your answer?

Don't hestitate to contact us