HPE


HX4Q5PE


The HPE Pointnext Tech Care Essential - Post Warranty is the ultimate solution for ensuring the smooth operation of your HPE BB960A and BB960AR products. With a 24x7x4 Hour service response time, you can rest assured that any issues will be resolved quickly and efficiently. Our on-site service location brings the expertise directly to you, saving you time and effort. Access our extensive Knowledge Base for self-help and troubleshooting, or rely on our expert technicians for Parts Replacement and Repair. Our Phone and Web Support are available round the clock to provide immediate assistance whenever you need it. Stay ahead of the curve with New Releases Update, ensuring that your products are always up-to-date with the latest technology advancements. Experience the convenience of Remote Diagnosis, allowing our technicians to identify and address issues remotely. And with Visual Remote Guidance, you'll receive step-by-step guidance for troubleshooting, ensuring a seamless maintenance experience. Trust HPE Pointnext Tech Care Essential - Post Warranty to keep your HPE products running smoothly and efficiently.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HX4Q5PE

Brand Name

HPE

Service Name

Pointnext Tech Care Essential - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE BB960A, BB960AR

FAQs

What is included in the HPE Pointnext Tech Care Essential - Post Warranty service?
The service includes knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance.
How long is the service duration for the HPE Pointnext Tech Care Essential - Post Warranty?
The service duration is 1 year.
What is the service response time for the HPE Pointnext Tech Care Essential - Post Warranty?
The service response time is 4 hours for parts and labor, with a distance limit of 100 miles from the customer site.
Which HPE devices are supported by the HPE Pointnext Tech Care Essential - Post Warranty service?
The service supports HPE BB960A and BB960AR devices.
Is the HPE Pointnext Tech Care Essential - Post Warranty service available on-site?
Yes, the service is provided on-site.

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