HPE


HQ5X3E


HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support for HPE Networking products provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HPE Foundation Care Exchange provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HQ5X3E

Brand Name

HPE

Service Name

Foundation Care Exchange

Product Type

Warranty

Service Information
Service Main Type

Exchange

Service Description

24x7x4 Hour

Service Details

Pricing Type: Education,Retail

Provided Support

Phone Support
Replacement

Service Response Time

4 Hour - Replacement

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE 5945 Switch

FAQs

What is included in the HPE Foundation Care Exchange - 1 Year Warranty?
The warranty includes 24x7x4 hour support and replacement services for your HPE 5945 Switch.
Can I get phone support with this warranty?
Yes, the HPE Foundation Care Exchange - 1 Year Warranty provides phone support for any issues you may encounter.
How long does it take to receive a replacement under this warranty?
The service response time for replacement is 4 hours, ensuring minimal downtime for your HPE 5945 Switch.
Is on-site support included in this warranty?
Yes, the HPE Foundation Care Exchange - 1 Year Warranty includes on-site support for your convenience.
Can this warranty be used for educational purposes?
Yes, the pricing type of this warranty includes education, making it suitable for educational institutions as well as retail customers.

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