HPE


HQ5V0E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HQ5V0E

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Remote Diagnosis
Repair
Parts Replacement
Phone Support
New Releases Update
Web Knowledge Base Access

Service Response Time

6 Hour - Repair (distance from customer site - 80 km)

Service Location

On-site

Service Duration

3 Year

Product Supported

<p>HPE FlexFabric 5710 48</p>

FAQs

What does the HPE Foundation Care Call-To-Repair - Extended Warranty include?
The warranty includes remote diagnosis, repair, parts replacement, phone support, new releases update, and web knowledge base access. It provides comprehensive coverage for your HPE FlexFabric 5710 48.
How long is the service duration for this warranty?
The HPE Foundation Care Call-To-Repair - Extended Warranty is valid for 3 years, ensuring long-term support and maintenance for your product.
What is the service response time for this warranty?
The service response time is 6 hours for repair, considering a distance of 80 km from the customer site. This ensures prompt assistance and minimal downtime.
Can I rely on on-site support with this warranty?
Yes, the HPE Foundation Care Call-To-Repair - Extended Warranty provides on-site service, ensuring convenience and efficient resolution of any issues with your HPE FlexFabric 5710 48.
Does this warranty cover both parts and labor?
Absolutely! The warranty provides comprehensive coverage for both parts and labor, giving you peace of mind and minimizing any additional costs.

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