HPE


HP5U9E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HP5U9E

Brand Name

HPE

Service Name

Foundation Care

Product Type

Warranty

Service Information
Service Main Type

Technical

Service Sub Type

Electronic and Physical

Service Description

24x7x4 Hour

Provided Support

Phone Support
Hardware Support

Service Response Time

4 Hour - Hardware Support

Service Location

On-site

Service Duration

3 Year

Product Supported

HPE Aruba 36xx Switch products

FAQs

What does the HPE Foundation Care 3 Year Warranty cover?
The HPE Foundation Care 3 Year Warranty provides phone support and on-site hardware support for HPE Aruba 36xx Switch products. It ensures that you have access to technical assistance and replacement parts, minimizing any disruptions to your network.
What is the response time for hardware support under this warranty?
The HPE Foundation Care 3 Year Warranty offers a 4-hour response time for hardware support. This means that if you encounter any issues with your HPE Aruba 36xx Switch products, a technician will be on-site within 4 hours to diagnose and resolve the problem.
Can I extend the warranty beyond 3 years?
Yes, HPE offers additional warranty extensions beyond the initial 3-year period. You can contact HPE or your authorized reseller for more information on extending the coverage for your HPE Aruba 36xx Switch products.
Is the HPE Foundation Care 3 Year Warranty suitable for small businesses?
Absolutely! The HPE Foundation Care 3 Year Warranty is designed to support businesses of all sizes. Whether you have a small office network or a large enterprise setup, this warranty ensures that you have access to the necessary technical support and on-site assistance to keep your network running smoothly.
Can I transfer the warranty to a new owner if I sell my HPE Aruba 36xx Switch products?
Yes, the HPE Foundation Care 3 Year Warranty is transferable. If you sell your HPE Aruba 36xx Switch products, you can transfer the remaining warranty coverage to the new owner. Simply contact HPE or your authorized reseller to initiate the transfer process.

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