HPE


HL0L0E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Benefits

HPE Foundation Care NBD Service

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HL0L0E

Brand Name

HPE

Service Name

Foundation Care

Product Type

Warranty

Service Information
Service Main Type

Technical

Service Description

24x7x4 Hour

Provided Support

Hardware Support
Phone Support

Service Response Time

4 Hour - Hardware Support

Service Location

On-site

Service Duration

5 Year

Product Supported

HPE 580x-48 Switch

FAQs

What does the HPE Foundation Care 5 Year Warranty cover?
The HPE Foundation Care 5 Year Warranty provides comprehensive coverage for the HPE 580x-48 Switch, including hardware support and technical assistance.
How quickly can I expect a response for hardware support?
With the 4-hour response time, you can count on prompt assistance for any hardware issues with your HPE 580x-48 Switch.
Is phone support included in the HPE Foundation Care 5 Year Warranty?
Yes, you can rely on phone support from HPE's technical experts to help you troubleshoot and resolve any issues with your HPE 580x-48 Switch.
Can I extend the warranty beyond 5 years?
HPE Foundation Care offers various warranty extension options to meet your specific needs. Contact HPE for more information on extending your warranty coverage.
Is on-site support available for the HPE 580x-48 Switch?
Yes, the HPE Foundation Care 5 Year Warranty includes on-site hardware support, ensuring that any necessary repairs or replacements can be done conveniently at your location.

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