HPE


HK7M3E


HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HK7M3E

Brand Name

HPE

Service Name

Foundation Care Call-To-Repair - Extended Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Physical
Electronic

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Web Knowledge Base Access
Parts Replacement
Repair
Phone Support
Remote Diagnosis
New Releases Update

Service Response Time

6 Hour - Parts and Labor (distance from customer site - 80 km)

Service Location

On-site

Service Duration

4 Year

Product Supported

HPE Aruba JH146A, JH146A#ABB, JH146AR

FAQs

What does the HPE Foundation Care Call-To-Repair - Extended Warranty cover?
The HPE Foundation Care Call-To-Repair - Extended Warranty provides comprehensive coverage for your HPE Aruba JH146A, including web knowledge base access, parts replacement, repair services, phone support, remote diagnosis, and new releases updates.
How long is the service duration for this warranty?
This warranty offers 4 years of coverage, ensuring long-term support and maintenance for your HPE Aruba JH146A.
What is the service response time for this warranty?
The service response time for the HPE Foundation Care Call-To-Repair - Extended Warranty is 6 hours for parts and labor, considering a distance of 80 km from the customer site.
Can I rely on on-site support with this warranty?
Yes, this warranty includes on-site service, ensuring convenient and efficient support for your HPE Aruba JH146A.
Is this warranty suitable for both physical and electronic components?
Absolutely! The HPE Foundation Care Call-To-Repair - Extended Warranty covers both physical and electronic components, providing comprehensive support for your HPE Aruba JH146A.

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