HPE


HC2L9E


Overview

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage.

Features

Choice of Foundation Care service-level options
Escalation management
HPE electronic remote support solution
Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products
Access to electronic support information and services

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HC2L9E

Brand Name

HPE

Service Name

Foundation Care

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Sub Type

Physical
Electronic

Service Characteristic

Labor

Service Description

24x7x4 Hour

Provided Support

Remote Technical Support
Remote Diagnosis
Software Support
Phone Support
Repair
Collaborative Call Management
Escalation Support
Online Support Tools Access

Service Response Time

4 Hour - HW Onsite

Service Location

On-site

Service Duration

3 Year

Product Supported

HPE ProLiant DL385 Gen10 Server

FAQs

What does the HPE Foundation Care 3 Year Warranty include?
The HPE Foundation Care 3 Year Warranty provides comprehensive support, including remote technical support, remote diagnosis, software support, phone support, repair services, collaborative call management, escalation support, and online support tools access.
Is on-site service included in the warranty?
Yes, the HPE Foundation Care 3 Year Warranty includes on-site service for prompt and efficient resolution of hardware issues.
Which HPE server model is supported by this warranty?
This warranty is specifically designed for the HPE ProLiant DL385 Gen10 Server, ensuring that you receive the best support for your specific hardware.
What is the response time for hardware on-site support?
The HPE Foundation Care 3 Year Warranty guarantees a 4-hour response time for on-site hardware support, minimizing downtime and maximizing productivity.
Can I access online support tools with this warranty?
Absolutely! The HPE Foundation Care 3 Year Warranty provides access to online support tools, allowing you to troubleshoot issues, access documentation, and find solutions quickly and easily.

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