HPE


HB4B2E


The HPE Proactive Care Call-To-Repair - Extended Service is the ultimate solution for ensuring the smooth operation of your HPE products. With a 24x7x6 Hour service response time, you can count on quick and efficient repairs whenever you need them. Our on-site service brings the expertise right to your doorstep, saving you time and effort. Access our Web Knowledge Base for self-help and troubleshooting, or rely on our knowledgeable phone support team for immediate assistance. Stay ahead of the curve with our New Releases Update feature, which keeps you up-to-date with the latest technology advancements. Our Remote Diagnosis capability allows for efficient issue resolution, minimizing downtime and maximizing productivity. With a 4-year service duration, you can enjoy long-term peace of mind knowing that your HPE products are covered. This service supports HPE JL585A, JL585AR, JL586A, JL586AR products, ensuring comprehensive coverage for your specific needs. With Parts Replacement and Repair, you can trust that your products will be restored to optimal condition. Our Parts & Labor coverage ensures that all aspects of maintenance are taken care of. Choose the HPE Proactive Care Call-To-Repair - Extended Service and experience the highest level of support for your HPE products. Trust in our expertise and dedication to keeping your business running smoothly. Take action today and invest in the reliability and performance that HPE is known for.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

HB4B2E

Brand Name

HPE

Service Name

Proactive Care Call-To-Repair - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Physical
Electronic

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Web Knowledge Base Access
Parts Replacement
Repair
Phone Support
New Releases Update
Remote Diagnosis

Service Response Time

6 Hour - Repair (distance from customer site - 80 km)

Service Location

On-site

Service Duration

4 Year

Product Supported

HPE JL585A, JL585AR, JL586A, JL586AR

FAQs

What does the HPE Proactive Care Call-To-Repair - Extended Service include?
The service includes web knowledge base access, parts replacement, repair, phone support, new releases update, and remote diagnosis. It provides comprehensive coverage to ensure your systems are always up and running.
How long is the service duration for HPE Proactive Care Call-To-Repair - Extended Service?
The service duration is 4 years, giving you long-term support and peace of mind.
Which HPE products are supported by this service?
This service is specifically designed for HPE JL585A, JL585AR, JL586A, JL586AR. It is tailored to meet the needs of these specific products.
What is the response time for repairs under this service?
The service guarantees a 6-hour response time for repairs, considering a distance of up to 80 km from the customer site. This ensures prompt assistance and minimal downtime.
Can I rely on HPE Proactive Care Call-To-Repair - Extended Service for both physical and electronic issues?
Yes, this service covers both physical and electronic issues, providing comprehensive support for your HPE products.

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