HPE


H41J5PE


The HPE Pointnext Tech Care Essential with Defective Media Retention is the perfect solution to ensure the smooth operation and longevity of your HPE products. With the ability to retain and dispose of defective media, you can rest assured that your data is secure and protected. Gain access to a comprehensive knowledge base, expert repair services, and convenient phone and web support to address any issues that may arise. Stay up to date with the latest releases and updates, and receive remote diagnosis and troubleshooting assistance for quick and efficient problem resolution. With HPE's Visual Remote Guidance, you'll have the visual support you need to resolve issues remotely. Trust HPE Pointnext Tech Care Essential with Defective Media Retention to keep your HPE products running at their best.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H41J5PE

Brand Name

HPE

Service Name

Pointnext Tech Care Essential with Defective Media Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Defective Media Retention
Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

4 Hour - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE 712317-001, 712317-201, 712317-291, 712317-371, 712317-421, 712317-AA1, 712317R-421, 712317R-AA1, 712318-001, 712318-201, 712318-291, 712318-371, 712318-421, 712318-AA1, 712318R-371, 712318R-421, 712318R-AA1, 724145-425, 724146-425, 742326-S01

FAQs

What is included in the HPE Pointnext Tech Care Essential with Defective Media Retention service?
The service includes defective media retention, knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance.
How long is the service duration?
The HPE Pointnext Tech Care Essential with Defective Media Retention service is valid for 1 year.
Where does the service take place?
The service is provided on-site, ensuring convenient support for your HPE products.
Which HPE products are supported by this service?
This service supports a range of HPE products, including HPE 712317-001, 712317-201, 712317-291, 712317-371, 712317-421, 712317-AA1, 712317R-421, 712317R-AA1, 712318-001, 712318-201, 712318-291, 712318-371, 712318-421, 712318-AA1, 712318R-371, 712318R-421, 712318R-AA1, 724145-425, 724146-425, and 742326-S01.
What is the service response time?
The service offers a 4-hour response time for parts and labor, with a maximum distance of 100 miles from the customer site.

Didn’t find your answer?

Don't hestitate to contact us