HPE


H34C1PE


The HPE Pointnext Tech Care Basic with Defective Media Retention is the ultimate post-warranty service for your HPE products. With the ability to retain and dispose of defective media, you can ensure the security of your data at all times. Access a comprehensive knowledge base, receive expert repair services, and get assistance over the phone or online for any technical or support-related questions. Stay up to date with the latest releases and updates for your HPE products, and benefit from remote diagnosis and troubleshooting for faster issue resolution. With visual remote guidance from HPE experts, you'll have the support you need to keep your HPE products running smoothly. Choose HPE Pointnext Tech Care Basic with Defective Media Retention for peace of mind and unparalleled support.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H34C1PE

Brand Name

HPE

Service Name

Pointnext Tech Care Basic with Defective Media Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Defective Media Retention
Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

Next Business Day - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

1 Year

Product Supported

HPE 727021-B21, 727021R-B21, 727026-B21, 727026R-B21, 727027-B21, 727027R-B21, 727028-B21, 727028R-B21, 727029-B21, 727029R-B21, 727030-B21, 727030R-B21, 727031-B21, 727031R-B21, 779803-S01, 779804-S01, 779805-S01, 779806-S01, 813192-B21, 813192R-B21

FAQs

What is included in the HPE Pointnext Tech Care Basic with Defective Media Retention service?
The service includes defective media retention, knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance.
What is the service duration for HPE Pointnext Tech Care Basic with Defective Media Retention?
The service duration is 1 year, providing you with comprehensive support for your HPE products.
Where does the service take place?
The service is provided on-site, ensuring that you receive hands-on assistance with your HPE systems.
What products are supported by HPE Pointnext Tech Care Basic with Defective Media Retention?
The service supports a range of HPE products, including HPE 727021-B21, 727021R-B21, 727026-B21, 727026R-B21, 727027-B21, 727027R-B21, 727028-B21, 727028R-B21, 727029-B21, 727029R-B21, 727030-B21, 727030R-B21, 727031-B21, 727031R-B21, 779803-S01, 779804-S01, 779805-S01, 779806-S01, 813192-B21, and 813192R-B21.
What is the service response time for HPE Pointnext Tech Care Basic with Defective Media Retention?
The service response time is next business day for parts and labor, with a distance limitation of 100 miles from the customer site.

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