HPE


H25U1E


The HPE Pointnext Tech Care Basic - Extended Service offers you peace of mind and comprehensive support for your HPE products. With a 5-year extended service plan, you can ensure that your systems are protected and well-maintained for the long term. Benefit from knowledge base access, where you can find answers to common issues and troubleshoot with ease. In the event of hardware failure, our parts replacement and repair services will get you back up and running quickly. Our phone and web support channels are available to assist you whenever you need it, and our remote diagnosis capabilities allow us to identify and resolve issues remotely, saving you time and effort. Stay up-to-date with the latest releases and updates through our new releases update service. For more complex issues, our visual remote guidance feature enables our experts to guide you through the troubleshooting process step-by-step. With on-site service, our technicians will come to you, minimizing downtime and inconvenience. Experience the peace of mind that comes with next business day service response time for both parts and labor. Trust HPE Pointnext Tech Care Basic - Extended Service to keep your HPE products running smoothly and efficiently.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H25U1E

Brand Name

HPE

Service Name

Pointnext Tech Care Basic - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
Remote Diagnosis
New Releases Update
Visual Remote Guidance

Service Response Time

Next Business Day - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

5 Year

Product Supported

HPE Q2R18A, Q2R18AR, Q2R18B, Q2R18BR, Q2R19A, Q2R19AR, Q2R19B, Q2R19BR, Q2R20A, Q2R20AR, Q2R20B, Q2R20BR, Q2R21A, Q2R21AR, Q2R21B, Q2R21BR, Q2R22A, Q2R22AR, Q2R22B, Q2R22BR

FAQs

What does HPE Pointnext Tech Care Basic - Extended Service include?
HPE Pointnext Tech Care Basic - Extended Service provides comprehensive support for your HPE products. It includes knowledge base access, parts replacement, repair, phone support, web support, remote diagnosis, new releases update, and visual remote guidance.
How long is the service duration for HPE Pointnext Tech Care Basic - Extended Service?
HPE Pointnext Tech Care Basic - Extended Service covers a 5-year period, ensuring long-term support and maintenance for your HPE products.
What is the service response time for HPE Pointnext Tech Care Basic - Extended Service?
With HPE Pointnext Tech Care Basic - Extended Service, you can expect next business day service response time. This ensures prompt assistance and minimizes downtime for your HPE products.
Where does the service take place for HPE Pointnext Tech Care Basic - Extended Service?
HPE Pointnext Tech Care Basic - Extended Service provides on-site support, allowing technicians to address any issues directly at your location.
Which HPE products are supported by HPE Pointnext Tech Care Basic - Extended Service?
HPE Pointnext Tech Care Basic - Extended Service supports a range of HPE products, including Q2R18A, Q2R18AR, Q2R18B, Q2R18BR, Q2R19A, Q2R19AR, Q2R19B, Q2R19BR, Q2R20A, Q2R20AR, Q2R20B, Q2R20BR, Q2R21A, Q2R21AR, Q2R21B, Q2R21BR, Q2R22A, Q2R22AR, Q2R22B, and Q2R22BR.

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