HPE


H24U5E


The HPE Pointnext Tech Care Basic Extended Service is the ultimate solution for ensuring the smooth operation and longevity of your HPE products. With a 4-year extended service plan, you can have peace of mind knowing that your investment is protected for an extended period. Our comprehensive support includes knowledge base access, providing you with the resources you need to troubleshoot and resolve any issues. In the event of a hardware failure, our parts replacement and repair services will have you up and running in no time. Our dedicated team is just a phone call or web chat away, ready to provide you with expert assistance whenever you need it. With remote diagnosis capabilities, we can quickly identify and resolve problems without the need for an on-site visit. Stay ahead of the curve with our new releases update, ensuring that your system is always equipped with the latest features and enhancements. And for those times when you need hands-on support, our visual remote guidance feature allows our technicians to guide you through the process step-by-step. With on-site service available, you can enjoy the convenience of having our experts come to you. Plus, with a next business day response time for parts and labor, you can minimize downtime and get back to business as usual. Trust HPE Pointnext Tech Care Basic Extended Service to keep your HPE products running smoothly and efficiently.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H24U5E

Brand Name

HPE

Service Name

Pointnext Tech Care Basic - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
Remote Diagnosis
New Releases Update
Visual Remote Guidance

Service Response Time

Next Business Day - Parts and Labor (distance from customer site - 100 miles)

Service Location

On-site

Service Duration

4 Year

Product Supported

HPE Q1J00A, Q1J00AR, Q1J00B, Q1J00BR, Q1J01A, Q1J01AR, Q1J01B, Q1J01BR, Q1J04A, Q1J04AR, Q1J28A, Q1J28AR, Q1J28B, Q1J28BR, Q1J29A, Q1J29AR, Q1J29B, Q1J29BR, Q1J32A, Q1J32AR

FAQs

What does the HPE Pointnext Tech Care Basic - Extended Service include?
The service includes knowledge base access, parts replacement, repair, phone support, web support, remote diagnosis, new releases update, and visual remote guidance.
How long is the service duration?
The HPE Pointnext Tech Care Basic - Extended Service is valid for 4 years.
Where does the service take place?
The service is provided on-site, ensuring convenient support for your HPE products.
Which HPE products are supported by this service?
The service supports HPE Q1J00A, Q1J00AR, Q1J00B, Q1J00BR, Q1J01A, Q1J01AR, Q1J01B, Q1J01BR, Q1J04A, Q1J04AR, Q1J28A, Q1J28AR, Q1J28B, Q1J28BR, Q1J29A, Q1J29AR, Q1J29B, Q1J29BR, Q1J32A, and Q1J32AR.
What is the service response time?
The service provides next business day response time for parts and labor, with a maximum distance of 100 miles from the customer site.

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