HPE


H07P0E


Overview

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Benefits

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.

Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.

HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H07P0E

Brand Name

HPE

Service Name

Pointnext Tech Care Critical with Comprehensive Defective Material Retention

Product Type

Warranty

Service Information
Service Main Type

Technical

Provided Support

Comprehensive Defective Material Retention

Service Location

On-site

Service Duration

3 Year

Product Supported

HPE MSL 2024 0 dr

FAQs

What does the HPE Pointnext Tech Care Critical warranty cover?
The HPE Pointnext Tech Care Critical warranty provides comprehensive support and defect material retention for your HPE MSL 2024 0 dr. It ensures on-site technical assistance and peace of mind for a period of 3 years.
What is included in the comprehensive defective material retention?
Comprehensive defective material retention means that any defective materials encountered during the warranty period will be retained by HPE for analysis and replacement, ensuring a seamless and efficient resolution process.
Is the HPE Pointnext Tech Care Critical warranty suitable for non-technical users?
Absolutely! The HPE Pointnext Tech Care Critical warranty is designed to provide support and peace of mind for all users, regardless of their technical expertise. Our team of experts will be available to assist you on-site, ensuring a hassle-free experience.
Can I rely on HPE's warranty service for my HPE MSL 2024 0 dr?
Yes, HPE is a trusted manufacturer in the industry, and the HPE Pointnext Tech Care Critical warranty is specifically tailored to provide reliable support for your HPE MSL 2024 0 dr. You can count on our expertise and commitment to customer satisfaction.
How long does the HPE Pointnext Tech Care Critical warranty last?
The HPE Pointnext Tech Care Critical warranty provides coverage for a period of 3 years, giving you extended peace of mind and support for your HPE MSL 2024 0 dr.

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