HPE


H01L8E


The HPE Pointnext Tech Care Critical - Extended Service is the ultimate solution for ensuring the smooth operation of your HPE Q2P series products. With a 24x7x6 Hour service response time, you can count on quick repairs to minimize downtime and keep your business running smoothly. Our on-site service brings the expertise directly to you, saving you time and effort. Access our knowledge base for self-help troubleshooting, or rely on our phone and web support for immediate assistance from our team of experts. Stay up-to-date with the latest technology with new releases updates, and benefit from remote diagnosis and visual remote guidance for efficient issue resolution. With a 3-year service duration, you can enjoy long-term coverage and peace of mind. Plus, our comprehensive parts and labor coverage ensures that all your maintenance needs are taken care of. Choose HPE Pointnext Tech Care Critical - Extended Service for reliable and comprehensive support for your HPE Q2P series products.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H01L8E

Brand Name

HPE

Service Name

Pointnext Tech Care Critical - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x6 Hour

Provided Support

Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update
Remote Diagnosis
Visual Remote Guidance

Service Response Time

6 Hour - Repair (distance from customer site - 50 miles)

Service Location

On-site

Service Duration

3 Year

Product Supported

HPE Q2P71B, Q2P72B, Q2P72BR, Q2P73B, Q2P73BR, Q2P74B, Q2P74BR, Q2P75B, Q2P76B, Q2P77B, Q2P78B, Q2P79B, Q2P79BR

FAQs

What does the HPE Pointnext Tech Care Critical - Extended Service include?
The service includes knowledge base access, parts replacement, repair, phone support, web support, new releases update, remote diagnosis, and visual remote guidance. It provides comprehensive support and maintenance for your HPE products.
How long is the service duration for the HPE Pointnext Tech Care Critical - Extended Service?
The service duration is 3 years, ensuring long-term support and peace of mind for your HPE products.
What is the response time for repairs under this service?
The service offers a 6-hour response time for repairs, considering a distance of up to 50 miles from the customer site. This ensures prompt resolution and minimal downtime for your business.
Which HPE products are supported by the HPE Pointnext Tech Care Critical - Extended Service?
The service supports a range of HPE products, including HPE Q2P71B, Q2P72B, Q2P72BR, Q2P73B, Q2P73BR, Q2P74B, Q2P74BR, Q2P75B, Q2P76B, Q2P77B, Q2P78B, Q2P79B, and Q2P79BR. It covers a wide variety of HPE solutions to meet your specific needs.
What are the main benefits of the HPE Pointnext Tech Care Critical - Extended Service?
The service ensures uninterrupted support and maintenance for your HPE products, minimizing downtime and maximizing productivity. With access to HPE's extensive knowledge base, prompt repairs, and remote assistance, you can rely on HPE's expertise to keep your business running smoothly.

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