HPE


H00G3E


HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility.

Product details

General Information
Manufacturer

Hewlett Packard Enterprise

Manufacturer Part Number

H00G3E

Brand Name

HPE

Service Name

Tech Care Basic

Product Type

Warranty

Service Information
Service Main Type

Technical

Provided Support

Phone Support

Service Location

On-site

Service Duration

5 Year

Product Supported

HPE Apollo 4200 Gen10

FAQs

What does the HPE Tech Care Basic warranty cover?
The HPE Tech Care Basic warranty provides phone support and on-site technical assistance for a period of 5 years, ensuring that any issues with your HPE Apollo 4200 Gen10 server are promptly addressed.
Is the warranty valid for the entire duration of 5 years?
Yes, the HPE Tech Care Basic warranty covers your HPE Apollo 4200 Gen10 server for a full 5 years, providing peace of mind and long-term support.
What is the benefit of on-site warranty service?
With on-site warranty service, a qualified technician will come directly to your location to diagnose and resolve any technical issues with your HPE Apollo 4200 Gen10 server, minimizing downtime and ensuring efficient resolution.
Can I rely on phone support for technical assistance?
Absolutely! The HPE Tech Care Basic warranty includes phone support, allowing you to reach out to HPE's technical experts for guidance and troubleshooting whenever you encounter any issues with your HPE Apollo 4200 Gen10 server.
Is the HPE Tech Care Basic warranty compatible with other HPE products?
The HPE Tech Care Basic warranty is specifically designed for the HPE Apollo 4200 Gen10 server. For other HPE products, it is recommended to check the respective warranty options available.

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