HP


U48V2E


Pickup and Return Solution Support offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Solution covers Base Hardware and up to 6 additional components sold together. Solution include things like monitors (maximum of 2), docking stations, wireless keyboards, wireless mice, and headsets.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U48V2E

Brand Name

HP

Service Name

Care Pack Solution Support

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Labor

Service Description

9x5x7 Business Day

Provided Support

Pick-up & Return
Repair
Phone Support
Remote Diagnosis

Service Response Time

7 Business Day - Repair

Service Location

Service Depot

Service Duration

4 Year

Product Supported

HP PC's

FAQs

What does the HP Care Pack Solution Support include?
The HP Care Pack Solution Support includes pick-up and return service, repair, phone support, and remote diagnosis for your HP PC's.
How long is the warranty duration?
The warranty duration for the HP Care Pack Solution Support is 4 years.
Where does the service take place?
The service takes place at the service depot.
What products are supported by the HP Care Pack Solution Support?
The HP Care Pack Solution Support is designed to support HP PC's.
What is the service response time for repairs?
The service response time for repairs is 7 business days.

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