HP


U45SMPE


When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Next Business Day[1] Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance and convenient onsite support available the next business day, help is there when you need it - so you can get back to work. When dealing with failed storage media, you maintain control of your sensitive data.

Product details

General Information
Manufacturer

HP Inc.

Manufacturer Part Number

U45SMPE

Brand Name

HP

Service Name

Care Pack Hardware Support with Defective Media Retention - Post Warranty

Product Type

Warranty

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Escalation Management
Parts Replacement
Repair
Phone Support
Defective Media Retention
Hardware Support
Remote Diagnosis

Service Response Time

Next Business Day - Repair

Service Location

On-site

Service Duration

1 Year

Product Supported

HP Color LaserJet Enterprise X654xx

FAQs

What does the HP 1 Year Post Warranty Next Business Day with DMR Service cover?
This service covers parts replacement, repair, phone support, defective media retention, hardware support, and remote diagnosis for the Color LaserJet Enterprise X654xx printer.
How long does it take for HP to respond to a service request?
HP guarantees next business day response time for repairs, ensuring minimal downtime for your printer.
Can I extend the warranty beyond 1 year?
Yes, HP offers various warranty extensions and service plans to meet your specific needs. Contact HP for more information on extended coverage options.
What is defective media retention?
Defective media retention allows you to keep any defective parts that are replaced during the warranty service, ensuring the security of your sensitive data.
Is on-site support included in this warranty?
Yes, HP provides on-site support, sending technicians directly to your location for efficient repairs and maintenance.

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