Extreme Networks


98008-7520-48XT-6C-AC-R


Premier Support from Extreme Networks is a proactive, high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs, provide analysis and recommendations while building strong customer relationships, all focused on keeping your network performing at optimum levels.
Extreme Networks Onsite Service offerings provide technical support, update and/or upgrade support, and advanced parts replacement with onsite labor for Covered Products (as defined herein) according to service levels purchased. Upon diagnosis of a reported failure, service offerings cover the replacement part and an onsite field technician arrival within the response time specified for the service level purchased, subject to the conditions defined herein.
Extreme service offerings further grant customers telephone and web access to Extreme Networks Global Technical Assistance Center (GTAC) 24 hours a day, 365 days a year to report problems, ask product related questions and receive assistance for Extreme Networks hardware and Operational Software.

Product details

General Information
Manufacturer

Extreme Networks, Inc

Manufacturer Part Number

98008-7520-48XT-6C-AC-R

Brand Name

Extreme Networks

Service Name

ExtremeWorks Premier - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Characteristic

Parts & Labor

Service Description

24x7x4 Hour

Provided Support

Training
Parts Replacement
Phone Support
Web Support
Immediate Acknowledgment
Repair
New Releases Update

Service Response Time

4 Hour - Parts & Labor

Service Location

On-site

Service Duration

1 Year / 4 Incident

Product Supported

<p>Extreme Networks 7520-48XT-6C-AC-R</p>

FAQs

What does the ExtremeWorks Premier service include?
The ExtremeWorks Premier service provides comprehensive support and maintenance for your Extreme Networks 7520-48XT-6C-AC-R. It includes 24x7x4 hour response time, immediate acknowledgment, parts replacement, repair, and new releases updates.
How long does the service last?
The ExtremeWorks Premier service is valid for 1 year from the date of purchase.
Can I receive training as part of the service?
Yes, the ExtremeWorks Premier service includes training to help you maximize the benefits of your Extreme Networks 7520-48XT-6C-AC-R.
Is phone support available?
Yes, phone support is included in the ExtremeWorks Premier service. You can reach out to our support team for assistance with any issues or questions you may have.
What is the response time for on-site support?
The ExtremeWorks Premier service offers a 4-hour response time for on-site support. Our technicians will be there to address any hardware or software issues promptly.

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