Veritas


20921-M1-21


Ensure the smooth operation of your Veritas 20921-M1 with the Essential Appliance Support - Extended Service. This comprehensive 2-year service agreement provides you with on-site support, ensuring that any issues are resolved quickly and conveniently. With a 4-hour response time, you can rest assured that your Veritas appliance will be up and running in no time. The service agreement covers both parts and labor, giving you peace of mind knowing that any necessary repairs or replacements are taken care of. Additionally, you'll have access to a web knowledge base, phone support, and web support, providing you with the assistance you need whenever you need it. Stay up to date with the latest releases and features with regular updates. Don't let unexpected issues disrupt your workflow - choose Veritas Essential Appliance Support for reliable and comprehensive service.

Product details

General Information
Manufacturer

Veritas Technologies LLC

Manufacturer Part Number

20921-M1-21

Brand Name

Veritas

Service Name

Essential Appliance Support - Extended Service

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Physical
Electronic

Service Characteristic

Parts & Labor

Service Description

24x7x4 Business Hour

Provided Support

Web Knowledge Base Access
Parts Replacement
Repair
Phone Support
Web Support
New Releases Update

Service Response Time

4 Business Hour - Parts and Labor (distance from customer site - 1000 miles)

Service Location

On-site

Service Duration

2 Year

Product Supported

Veritas 20921-M1

FAQs

What does the Veritas Essential Appliance Support include?
The Veritas Essential Appliance Support provides comprehensive support for your Veritas 20921-M1 appliance. It includes web knowledge base access, parts replacement, repair services, phone support, web support, and new releases updates.
How long does the service agreement last?
This service agreement covers your Veritas Essential Appliance for a duration of 2 years, ensuring you have extended support and peace of mind.
What is the response time for on-site service?
The on-site service provided under this agreement guarantees a response time of 4 business hours, ensuring prompt assistance when you need it.
Can this service agreement be used for corporate environments?
Yes, this service agreement is specifically designed for corporate customers, providing them with the necessary support and maintenance for their Veritas Essential Appliance.
Does the service agreement cover both parts and labor?
Yes, this service agreement covers both parts and labor, ensuring that any necessary repairs or replacements are taken care of without additional costs to you.

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