Quantum


SV-ER-N11


Quantum's Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides for on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum's expert telephone support.

Product details

General Information
Manufacturer

Quantum Corporation

Manufacturer Part Number

SV-ER-N11

Brand Name

Quantum

Service Name

Gold Support Plan

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Description

24x7xNext Business Day

Service Details

Quantum SuperLoader 3, Quantum Onsite Installation of Customer Replaceable Units (CRUs); Support Plan, NBD Gold (7x24xNBD); annual, zone 1<br />Order one per autoloader if customer would like Quantum to provide onsite installation of CRUs instead of self installation. Service level must match the warranty or service level coverage on the system itself.<br /><br />

Provided Support

Preventive Maintenance
Software Upgrade
Installation
Phone Support
Software Update
Web Support

Service Location

On-site

Service Duration

1 Year

Product Supported

<p>SuperLoader 3</p>

FAQs

What is included in the Quantum Gold Support Plan?
The Quantum Gold Support Plan provides comprehensive support for your Quantum SuperLoader 3. It includes preventive maintenance, software upgrades, installation assistance, phone and web support, and 24x7xNext Business Day service.
What is the service duration of the Gold Support Plan?
The Gold Support Plan is valid for 1 year, ensuring continuous support and assistance for your Quantum SuperLoader 3.
What is the benefit of on-site service?
With on-site service, Quantum technicians will come to your location to provide installation assistance and perform any necessary maintenance or repairs, minimizing downtime and ensuring optimal performance.
What is the significance of 24x7xNext Business Day service?
The 24x7xNext Business Day service ensures that you have access to support and assistance from Quantum's technical experts at any time, and any issues will be addressed promptly to minimize disruptions to your operations.
Can I rely on Quantum's Gold Support Plan for my SuperLoader 3?
Absolutely! Quantum Corporation, a trusted manufacturer, offers the Gold Support Plan specifically designed to provide reliable support and service coverage for the SuperLoader 3 (SV-ER-N11) autoloader.

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