Quantum


SDY47-LCE8-BL11


Quantum's Bronze Support Plan is an economical choice for single-site storage environments or non-critical operations. Quantum Bronze customers get free telephone support and next business day on-site service, making it ideal for small or mid-size organizations that want a cost effective, yet responsive support solution.

Product details

General Information
Manufacturer

Quantum Corporation

Manufacturer Part Number

SDY47-LCE8-BL11

Brand Name

Quantum

Service Name

StorageCare Bronze Support Plan Zone 1 - Uplift

Product Type

Service

Service Information
Service Main Type

Maintenance

Service Sub Type

Electronic and Physical

Service Characteristic

Parts & Labor

Service Description

9x5xNext Business Day

Provided Support

Remote Monitoring
Repair
Parts Replacement
Phone Support
Web Knowledge Base Access
New Releases Update

Service Availability

24 x 7 Web Knowledge Base Access
9 x 5 Parts Replacement
9 x 5 Phone Support
9 x 5 Repair

Service Response Time

Next Business Day - Repair & Parts Replacement

Service Location

On-site

Service Duration

1 Year

Product Supported

Quantum DXi4701 Capacity Expansion, 8TB Usable Capacity

FAQs

What is the usable capacity of the Quantum DXi4701 Capacity Expansion?
The Quantum DXi4701 Capacity Expansion provides 8TB of usable capacity for expanding your storage.
What support services are included with the Quantum DXi4701 Capacity Expansion?
The Quantum DXi4701 Capacity Expansion includes remote monitoring, repair, parts replacement, phone support, and access to a web knowledge base.
What is the response time for repairs and parts replacement?
The Quantum DXi4701 Capacity Expansion offers next business day response time for repairs and parts replacement.
Is the web knowledge base accessible 24/7?
Yes, the web knowledge base is available 24/7 for your convenience.
Can I rely on phone support during business hours?
Absolutely! The Quantum DXi4701 Capacity Expansion provides 9x5 phone support to assist you during business hours.

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