The service includes email support, phone support, access to a web knowledge base, new releases updates, and remote diagnosis. It provides comprehensive technical support for your Progress MOVEit Transfer Ad Hoc Module with High Availability.
The Progress MOVEit Support Standard - 3 Year Service has a duration of 3 years. During this period, you can rely on continuous technical support for your MOVEit solution.
The main benefit of the Progress MOVEit Support Standard - 3 Year Service is that it ensures smooth operations and maximizes the benefits of your MOVEit Transfer Ad Hoc Module with High Availability. With comprehensive technical support, you can resolve any issues and optimize your solution's performance.
Yes, the service includes access to new releases updates. You will receive the latest enhancements and features for your Progress MOVEit solution, keeping it up to date and secure.
You can contact the support team through email or phone. They are available to assist you with any technical issues or questions you may have regarding your Progress MOVEit solution.
Yes, remote diagnosis is part of the Progress MOVEit Support Standard - 3 Year Service. The support team can remotely analyze and diagnose any technical issues you may encounter, providing efficient and effective solutions.
Absolutely! The service includes access to a web knowledge base where you can find helpful resources, guides, and documentation to assist you in using and troubleshooting your Progress MOVEit solution.
Yes, the Progress MOVEit Support Standard - 3 Year Service is suitable for locally installed MOVEit solutions. Whether you have a single installation or a failover dual configuration, the service provides the necessary technical support to ensure smooth operations.
While the service primarily focuses on technical support, the support team can provide guidance and assistance with licensing details for your Progress MOVEit Transfer Ad Hoc Module with High Availability. Feel free to reach out to them for any licensing-related inquiries.
The phone support provided with the Progress MOVEit Support Standard - 3 Year Service operates during standard business hours. The support team will be available to assist you within the designated service hours.
Yes, you can renew the Progress MOVEit Support Standard service after the initial 3-year duration. It is recommended to stay up to date with technical support to ensure the continued smooth operation of your MOVEit solution.
