The extended service provides email support, phone support, web knowledge base access, and new releases update.
The extended support is valid for 2 years.
The main benefit is receiving comprehensive technical assistance for MOVEit Automation Enterprise, ensuring smooth operation and timely resolution of any issues.
The response time for phone support is 2 business hours.
Yes, Progress MOVEit Automation Enterprise can be installed locally.
Yes, the extended support is designed to provide assistance and guidance to both technical and non-technical users.
You can access the web knowledge base to find helpful resources, guides, and documentation for Progress MOVEit Automation Enterprise.
Yes, the extended support includes updates for new releases, ensuring you have access to the latest features and improvements.
While the extended support provides 24x7x2 business hour response time, it is recommended to contact support during business hours for the most efficient assistance.
Yes, email support is included in the extended service, allowing you to reach out to the support team with any questions or issues.
Yes, you can upgrade your existing support to the extended service for enhanced technical assistance and coverage.
Yes, the extended support covers installation assistance for Progress MOVEit Automation Enterprise.
Yes, you can renew the extended support after the initial 2-year duration to continue receiving comprehensive technical assistance for Progress MOVEit Automation Enterprise.
You can contact phone support by calling the provided support number during business hours for prompt assistance.
Yes, the extended support is designed to cater to the needs of businesses of all sizes, providing technical assistance and guidance for Progress MOVEit Automation Enterprise.
