Polycom® Global Services wants to help you select the best support option for your needs. We understand your decision will be based on many factors unique to your business environment, which is why ourservice options are designed to provide the right level of assistance and technical expertise, when and where you need it.
FAQ
The Poly Advantage 1 Year Service includes web knowledge base access, software updates and upgrades, reporting, asset management, phone support, and parts replacement.
The Poly Advantage 1 Year Service provides coverage for a duration of 1 year.
The Poly Advantage 1 Year Service supports the Polycom RMX 1500 Base System loaded with 10 SD, 15 CIF resource licenses, upgradable with SW license to 25 CIF or/and HD support, equipped with MPMx-Q. Please note that all systems need to be covered by Advantage.
Yes, the Poly Advantage 1 Year Service includes support for software updates and upgrades to ensure your system is always up to date.
Yes, phone support is included in the Poly Advantage 1 Year Service. You can reach out to our support team for any assistance or troubleshooting.
The Poly Advantage 1 Year Service covers parts replacement, ensuring that any faulty or damaged parts of your Polycom RMX 1500 Base System can be replaced promptly.
Absolutely! The Poly Advantage 1 Year Service provides web knowledge base access, where you can find helpful resources, guides, and troubleshooting information.
Yes, the Poly Advantage 1 Year Service covers both electronic and physical components of the Polycom RMX 1500 Base System, ensuring comprehensive support for your system.
Yes, the Poly Advantage 1 Year Service includes reporting capabilities, allowing you to report any issues or concerns you may have with your Polycom RMX 1500 Base System.
Absolutely! The Poly Advantage 1 Year Service includes asset management, allowing you to effectively manage and track the assets of your Polycom RMX 1500 Base System.
Yes, the Polycom RMX 1500 Base System loaded with 10 SD, 15 CIF resource licenses can be upgraded with a software license to support 25 CIF or/and HD resolutions. This upgrade is compatible with the Poly Advantage 1 Year Service.
Yes, the Poly Advantage 1 Year Service is designed to support businesses of all sizes, providing comprehensive coverage and support for the Polycom RMX 1500 Base System.
You can contact our support team for phone support by calling the provided phone number during the designated support hours. Our team will be ready to assist you with any questions or issues you may have.
Yes, the Poly Advantage 1 Year Service includes phone support, where you can reach out to our support team for assistance with troubleshooting and resolving any issues with your Polycom RMX 1500 Base System.
The Poly Advantage 1 Year Service provides coverage for a duration of 1 year. If you require extended coverage, please contact our sales team for further assistance and options.
The Poly Advantage 1 Year Service is specifically designed for the Polycom RMX 1500 Base System. For other Poly products, we offer different service options tailored to their specific needs. Please contact our sales team for more information on services available for other Poly products.
