Netgear PMB0351-10000S ProSUPPORT OnCall 24x7 Tech Support, 5YR ONCALL 24X7 CATEGORY1 PROSUPPORT

Netgear PMB0351-10000S ProSUPPORT OnCall 24x7 Tech Support, 5YR ONCALL 24X7 CATEGORY1 PROSUPPORT

Netgear PMB0351-10000S ProSUPPORT OnCall 24x7 Tech Support, 5YR ONCALL 24X7 CATEGORY1 PROSUPPORT

Netgear PMB0351-10000S

$163.85 $213.85 Save $50
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Product Key Features

  • 24x7 Technical Support: Access our Global Support Centers (GSC) anytime for prompt resolution of technical issues.
  • Remote Diagnostics: Our experts perform real-time diagnostics to quickly identify and resolve technical issues.
  • Express Hardware Replacement: Get replacement hardware within the next business day in case of a hardware issue.
  • Escalation Management: Receive a Plan of Action (POA) for effective issue escalation and resolution.
  • Online Services: Access privileged information and services like personalized support cases, troubleshooting guides, and software maintenance releases.
  • Software Maintenance Releases Notification: Get automatic email notifications for the availability of maintenance and patch releases.
  • Replacement, Phone, and Email Support: Benefit from replacement services, phone support, and remote diagnosis via email.
  • 5-Year Service Duration: Enjoy long-term coverage and support for your Netgear Category 1 product.
  • 24x7 Service Availability: Access remote diagnostic and phone support 24 hours a day, 7 days a week.
  • Next Business Day Response Time: Receive replacement hardware promptly on the next business day.
$163.85
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Netgear PMB0351-10000S

OnCall 24x7 Tech Support

NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.

With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.

OnCall 24x7 Tech Support contract purchases are non-refundable.
FAQ
The service includes 24x7 technical support, remote diagnostics, express hardware replacement, online services, and escalation management for prompt resolution of technical issues.
Netgear ensures next business day arrival for express hardware replacement in the unlikely event that the covered product is down due to a hardware issue.
The online services provide privileged information, personalized support cases, known problem reports, troubleshooting guides, software maintenance releases notification, and more.
Yes, the service is designed to provide support and resolution for technical issues in a user-friendly manner, making it suitable for non-technical users as well.

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