Lenovo 5WS0E84924 Onsite Support (Add-On) - 5 Year Warranty

Lenovo 5WS0E84924 Onsite Support (Add-On) - 5 Year Warranty

Lenovo 5WS0E84924 Onsite Support (Add-On) - 5 Year Warranty

Lenovo 5WS0E84924

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Product Key Features

  • Brand Name: Lenovo
  • Manufacturer: Lenovo Group Limited
  • Product Type: Warranty
  • Service Name: Onsite Support (Add-On)
  • Manufacturer Part Number: 5WS0E84924
  • Provided Support: Repair, Parts Replacement
  • Service Duration: 5 Year
  • Service Location: On-site
  • Service Sub Type: Physical
  • Service Main Type: Maintenance
  • Service Characteristic: Parts & Labor
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Lenovo 5WS0E84924

5 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

FAQ
The Lenovo Onsite Support (Add-On) warranty covers repair and parts replacement for your Lenovo devices. If any issues arise, Lenovo technicians will come to your location to provide the necessary support.
The Lenovo Onsite Support (Add-On) warranty is valid for 5 years, giving you long-term protection and peace of mind.
On-site service means that you don't have to send your device away for repairs. Lenovo technicians will come to your location, saving you time and ensuring minimal disruption to your workflow.
The Lenovo Onsite Support (Add-On) warranty covers a wide range of issues, including hardware malfunctions, parts failures, and other repairable problems. Lenovo technicians will diagnose and resolve the issue on-site.
No, the Lenovo Onsite Support (Add-On) warranty is non-transferable and applies only to the original purchaser of the warranty.
Yes, the Lenovo Onsite Support (Add-On) warranty is available for a variety of Lenovo devices, including laptops, desktops, and tablets. Please check the compatibility of your device before purchasing the warranty.
If you encounter any issues covered under the warranty, simply contact Lenovo's customer support. They will guide you through the process of initiating a service request and schedule a convenient time for the on-site visit.
Unfortunately, the Lenovo Onsite Support (Add-On) warranty cannot be extended once it expires. It is recommended to consider purchasing a new warranty or exploring other support options for continued coverage.
No, the Lenovo Onsite Support (Add-On) warranty does not cover accidental damage. It is specifically designed to address hardware malfunctions and parts failures. For accidental damage protection, consider purchasing additional coverage or insurance.
The cancellation and refund policy for the Lenovo Onsite Support (Add-On) warranty may vary. It is recommended to review the terms and conditions of the warranty or contact Lenovo's customer support for more information.

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